One of the elements of the Loosemore definition of digital that doesn’t get as much coverage as the rest is the bit about business, or operating, models. That’s probably because it’s really hard. So I loved having this chat with LOTI‘s Eddie Copeland about his 6 ideas for future operating models for local public services, which he wrote about a few years ago when he was at Nesta. I think it is fair to say that this really is just the start of this conversation, but I really hope that folk can take inspiration from what Eddie shares in terms…
Even if we adopt Tom Loosemore’s definition of digital – and we should – it’s still necessary to interpret it in the context of the service you are looking to digitise. I’ve worked out a really simple framework for thinking about this, by dividing the options into three distinct levels, or approaches to, digital change. None is necessarily right or wrong, but it’s always likely that one is more appropriate to achieving the outcome you desire for a particular service, in a particular context. Moreover, they shouldn’t be seen as fixed – instead, you can evolve a service through the…
Recently I’ve been working on a team thinking about what digital government services might be like in the near future. Conor, our interaction designer, summed up the last 9 years rather well. ‘We essentially create boring magic.’
The third list I’m going to tell you about very quickly is the BBC iPlayer, which of course is nothing more than a list, presented well. A list of telly programmes and radio programmes. I thought I’d tell you the story of how we came up with it in the very, very first place, before it was a list.
The 15 universal principles for designing services that work for users. Use them to design, assess or monitor the quality of any service.
If you want a natively digital nation, or a state, or a city, or whatever, my message today is you actually need to be bold enough to create some new institutions; institutions that are of the internet, not on the internet.
I had a fun chat last week with Richard Godfrey of Syncity. Richard, like me, has a big interest in how local councils use technology, particularly acknowledging the need for more traditional IT to be modernised alongside the sexier digital stuff. In this video we talk about good digital and technology strategy, what levels of digital confidence people in senior positions need, and what’s happening in smart cities. It’s well worth 45 minutes of your time! If audio is more your thing you can listen without having to watch our gurning faces.
A comprehensive introduction to the process of mapping value chains, which helps you focus on what really matters.
Importantly, I want to emphasise that exploring new operating models entails fundamentally rethinking the role of a local authority and what it's uniquely placed to do for its community.