Tag Strategy

6 week online digital success course – only £299

All the knowledge and support you need to make a success out of your organisation’s approach to digital design, data and technology. When How much Where Early 2024 £299 per person Entirely online The course has a limited number of places, so reserve your spot for just £299 + VAT now! This unique learning experience […]

A framework for council technology planning

Fairly long post this, so apologies up front for that – hope it’s worth the effort though. Also, just to make things clear right at the outset – I am publishing this under a Creative Commons license – so you can reuse, adapt and even make money from it if you want to – but […]

5 things for local leaders to know and understand about digital and technology

This quote from an article by the always insightful Jerry Fishenden really stuck out for me: With apologies to the late scientist and author Arthur C Clarke, to those who don’t understand technology, any sufficiently advanced marketing bullshit from snake oil merchants peddling their cryptocurrency, NFT, blockchain and Web3 potions is indistinguishable from magic. Computer […]

Digital age operating models, with Eddie Copeland

One of the elements of the Loosemore definition of digital that doesn’t get as much coverage as the rest is the bit about business, or operating, models. That’s probably because it’s really hard. So I loved having this chat with LOTI‘s Eddie Copeland about his 6 ideas for future operating models for local public services, […]

Three levels of digital change

Even if we adopt Tom Loosemore’s definition of digital – and we should – it’s still necessary to interpret it in the context of the service you are looking to digitise. I’ve worked out a really simple framework for thinking about this, by dividing the options into three distinct levels, or approaches to, digital change. […]

Boring magic

Recently I’ve been working on a team thinking about what digital government services might be like in the near future. Conor, our interaction designer, summed up the last 9 years rather well. ‘We essentially create boring magic.’

‘We’re not leaving this bar until we’ve come up with such a great idea that I can’t sack you’

The third list I’m going to tell you about very quickly is the BBC iPlayer, which of course is nothing more than a list, presented well. A list of telly programmes and radio programmes. I thought I’d tell you the story of how we came up with it in the very, very first place, before it was a list.