Tag Sharing

Three levels of digital change

Even if we adopt Tom Loosemore’s definition of digital – and we should – it’s still necessary to interpret it in the context of the service you are looking to digitise. I’ve worked out a really simple framework for thinking about this, by dividing the options into three distinct levels, or approaches to, digital change. […]

Chatbot research with Neil Lawrence

It was an absolute pleasure to talk with Neil Lawrence from Dorset Council about the research project he led, using Local Digital funding to find out what the user needs are that using a chatbot might meet. You can watch the video on YouTube. It turns out that if you want to know whether a […]

NEW: the SensibleTech link library

Back in 2017, Paul Maltby co-curated a list of reading for policy wonks interested in finding out more about digital. There’s loads of great stuff in there which have stood the test of time. I’ve always liked the idea of bringing together in one place all the great stuff that has been shared over the […]

Why leaders need to understand digital – and what they really need to know

Folk in all sectors are being constantly bombarded with instructions to digitally transform their organisations, or calls to digitise services, and to make use of the cloud. With all these meaningless exhortations, it’s easiest just to ignore them. After all, isn’t this the sort of thing that our IT departments are hired to worry about […]

What content management systems are used in local government?

Just before I went on holiday, I spent a bit of time one evening researching what content management systems (CMSs) are used by local councils in the UK. A CMS is the software that runs a website, just in case you didn’t know. The results can be found in this Google Spreadsheet, as well as […]

Local authorities that blog

This is a living list post where I am keeping a note of all the active blogs run by local authorities. If you have any to suggest that I don’t have listed, please let me know!

Quick and easy service discovery (with template)

This is a nice and easy framework to use when you find yourself needing to do a quick service discovery to find out some basic details about a service and how it can be transformed. The point at which you might want to use this is right at the start of your digital work, when […]

The roles you really must have on your digital team

The ideal The GDS service manual is very clear on the roles required to run a proper multidisciplinary team to deliver digital services. It states that you must have a product manager service owner delivery manager user researcher content designer designer developer And this is, of course, quite right. Doing good digital work means taking […]

Using the local digital declaration to get your digital work going

The local digital declaration is three years old as I go to keyboard. I was privileged enough to be around at the time it was being put together, had some small input into it, and helped to promote it. I think it is well and truly a good thing. What it does is define for […]