As I’ve spoken about service design over last few years a number of people have told me that they are business analysts and that they do the things that a service designer does. I’ve especially heard this a lot working with government organisations in the UK. I’ve also seen service designers working more like business analysts which doesn’t always help the teams or organisations they’re working with.
- Link author: Ben Holliday
- Saved here: December 9, 2021
Service design will never be effective if it’s only seen as ‘digital’ or given the remit to work as ‘digital’.
- Link author: Ben Holliday
- Saved here: September 24, 2021
Many services (as end users would know them) transcend teams, directorates, organisations or departments. It’s not obvious where service designers should sit, since we want them to be working on services which by nature don’t always fit current organisation structures.
- Link author: Kate Tarling
- Saved here: September 22, 2021
The 15 universal principles for designing services that work for users. Use them to design, assess or monitor the quality of any service.
- Link author: Lou Downe
- Saved here: September 22, 2021