Tag service design

As I’ve spoken about service design over last few years a number of people have told me that they are business analysts and that they do the things that a service designer does. I’ve especially heard this a lot working with government organisations in the UK. I’ve also seen service designers working more like business analysts which doesn’t always help the teams or organisations they’re working with.

Service design will never be effective if it’s only seen as ‘digital’ or given the remit to work as ‘digital’.

Many services (as end users would know them) transcend teams, directorates, organisations or departments. It’s not obvious where service designers should sit, since we want them to be working on services which by nature don’t always fit current organisation structures.

The 15 universal principles for designing services that work for users. Use them to design, assess or monitor the quality of any service.