For any digital transformation effort to be a success, it needs to have a organisation that is open to change to work with. This is often a bit of a stumbling block, because even if you have an amazing digital team and a kick-ass programme in place, if the people across the organisation don’t understand what you’re on about, then you’re in trouble. This is why one of the projects you need to initiate early on is a digital capability programme. This should provide just enough digital knowledge, understanding and – most important – confidence in the people you work…
I get frustrated when I see Agile teams that are essentially siloed off from the wider business (for many reasons). This causes dependency and communication issues and means they just aren’t able to deliver anything very quickly.
Many services (as end users would know them) transcend teams, directorates, organisations or departments. It’s not obvious where service designers should sit, since we want them to be working on services which by nature don’t always fit current organisation structures.
In his book Inspired, Marty Cagan describes the job of the product manager as “to discover a product that is valuable, usable and feasible”. Similarly, I’ve always defined product management as the intersection between business, technology, and user experience.
The ideal The GDS service manual is very clear on the roles required to run a proper multidisciplinary team to deliver digital services. It states that you must have a product manager service owner delivery manager user researcher content designer designer developer And this is, of course, quite right. Doing good digital work means taking it seriously, and that means resourcing it properly. Indeed, 7 people doesn’t sound like that many, right? Well, in some organisations where the entire digital and IT team is only 10 people, which includes application support and the helpdesk, it’s huge. And most importantly, it’s…
A white label product management handbook for government digital services
...the approach taken to build and deliver digital products needs to evolve to take advantage of modern software development methods including agile iterative development, human centered design, and continuous delivery.