Tag Learning

Getting started with user research workshop recording

The workshop that Lizzie and I delivered went down pretty well, I think. You can find out for yourself by watching it back. It’s a quick canter through different methods of undertaking user research, aimed at those new to the whole idea. I think user research is a super-important thing for digital teams to get involved with as quickly as possible, because it’s a cultural game changer. If you want to be more user-centric in your work, there’s no better way of doing it than actually speaking to, and understanding, your users. As well as watching the video, you can:…

Digital age operating models, with Eddie Copeland

One of the elements of the Loosemore definition of digital that doesn’t get as much coverage as the rest is the bit about business, or operating, models. That’s probably because it’s really hard. So I loved having this chat with LOTI‘s Eddie Copeland about his 6 ideas for future operating models for local public services, which he wrote about a few years ago when he was at Nesta. I think it is fair to say that this really is just the start of this conversation, but I really hope that folk can take inspiration from what Eddie shares in terms…

FREE online workshop: getting started with user research

This workshop is free for public sector people. Please use your work email address to make it easy to recognise you! It’s happening on Thursday 16 December, 12pm on Zoom. User research is one of the most important stages of any successful digital project. However it often gets missed, and that’s often because people just aren’t used to doing it. Involving service users in research and testing is a big cultural change for organisations, and takes a fair bit of confidence to start doing for the first time. In this workshop, Lizzie Bruce from Cake Consultancy joins me to introduce…

5 videos to help leaders understand digital

Following on from the workshop I ran with LGiU last week on digital for leaders (which went very well, thank you for asking), I shared a few bits with the delegates – further reading, if you will. Part of that was a set of videos on YouTube that cover some of the important areas that folk in senior positions really need to understand, delivered by people with far greater expertise than me. Here they are – try and get them in front of your senior leadership team, if you can, and book in a chat with them shortly afterwards to…

Workshop recording: simple service discovery

Here’s the recording of the workshop I ran this morning which looked at using a simple template to find out more about the service we are looking to digital redesign. We used the example of reporting fly tipping, as well as having a general chat towards the end about how best to engage with service managers when embarking on transformation work. As well as watching the video, you can: Download the slides Find the template on Google Drive See our fly tipping example Read the chat notes from the session If you have any topics you’d like to be covered…

NEW: the SensibleTech link library

Back in 2017, Paul Maltby co-curated a list of reading for policy wonks interested in finding out more about digital. There’s loads of great stuff in there which have stood the test of time. I’ve always liked the idea of bringing together in one place all the great stuff that has been shared over the years in blog posts and articles, so people don’t need to answer these problems themselves, over and over again. So, I’ve started my own library of evergreen, ever-helpful links. What’s more, in the interests of preservation, I’ve also stored my own PDF copy of each…

FREE online workshop: quick and easy service discovery

Following on from my last workshop on the matching user needs to technology capabilities process, here’s the next one, this time talking through service discovery, based on the ideas and template shared in this blog post. The workshop will be free and for public sector people only. The workshop will run on Zoom on Wednesday, October 27 at 11am. I anticipate it will last around 45 minutes, but keep an hour free just in case. At the end of the workshop, you will be able to: use the process to identify services that are ripe for digital transformation engage service owners…

Workshop recording: matching user needs with technology capabilities

Here’s the recording of the workshop I ran earlier today on using a process and template to help match user needs to technology capabilities. We worked through the example of an intranet and there was lots of interesting discussions as everyone chipped in through the session. 🖥️ View and download the slides 📄 View and download the template I think this way of running short, focused online sessions works pretty well, and I will definitely be doing more in the future!

Why leaders need to understand digital – and what they really need to know

Folk in all sectors are being constantly bombarded with instructions to digitally transform their organisations, or calls to digitise services, and to make use of the cloud. With all these meaningless exhortations, it’s easiest just to ignore them. After all, isn’t this the sort of thing that our IT departments are hired to worry about on our behalf? It’s just computers and software, and dealing with technology is just operational detail! Well… no, not really. It’s actually absolutely vital that those in leadership positions in councils, whether they be politicians or officers, understand the potential and the pitfalls of embarking…