Link library

An archive of fantastic articles from across the web, that I thought worth preserving and listing on SensibleTech. Also, because sometimes websites die, where possible I have provided a PDF copy of the original. Try the original link though please, if you can!

Finally, please suggest any links for the library using this form, thanks!

Big programme design and the willing suspension of disbelief involved

Whenever I have been involved either as part of the delivery or an observer of Big Programmes – usually in local government – I have been struck by the willing suspension of disbelief that participants have to sign up for. The first suspicion of disbelief is the idea that you can plan a two or three year programme and deliver certainty of process and outputs from the start.

Comparing service design and business analysis

As I’ve spoken about service design over last few years a number of people have told me that they are business analysts and that they do the things that a service designer does. I’ve especially heard this a lot working with government organisations in the UK. I’ve also seen service designers working more like business analysts which doesn’t always help the teams or organisations they’re working with.

A guide to agile communication

The traditional approach to comms is to do a lot of planning up front. Many teams will embark on a “comms strategy”, or perhaps write a set of “comms principles”, and then set about filling a calendar or grid with expected messages at expected times. Most of these are unnecessary when doing comms for agile work and agile teams.

‘We’re not leaving this bar until we’ve come up with such a great idea that I can’t sack you’

The third list I’m going to tell you about very quickly is the BBC iPlayer, which of course is nothing more than a list, presented well. A list of telly programmes and radio programmes. I thought I’d tell you the story of how we came up with it in the very, very first place, before it was a list.