Matching user needs with tech capabilities

Something that I have found helps an awful lot is having a simple way to match identified user needs with the technology capabilities needed to meet them. It helps in two main ways: by encouraging people to consider the user needs they are trying to meet before thinking about technology solutions (always tempting, but dangerous!) […]

CDO chat with Kit Collingwood

A few months ago, I recorded this chat with Kit Collingwood, from the Royal Borough of Greenwich, about her work at the council, the new digital strategy she authored, and how she and her team are tackling the many challenges facing those working in digital in local government. If you just want the audio, you […]

Do you need a digital programme?

The mechanics of making digital change happen in an organisation can be really complicated. What works in one place may well not stick in another. It all depends on strategy, structures, politics and personalities. One common approach is to have a clearly defined digital programme. In many ways it makes perfect sense: you have a […]

Creating good, simple user stories

User stories are the strongest way you can capture requirements for your digital service and are another key component in taking a user centric approach to design. Rather than the old way of doing things, of producing a specification document outlining every single feature that a product needs to have, user stories focus on the […]