CDO chat with Kit Collingwood

A few months ago, I recorded this chat with Kit Collingwood, from the Royal Borough of Greenwich, about her work at the council, the new digital strategy she authored, and how she and her team are tackling the many challenges facing those working in digital in local government. If you just want the audio, you can grab that on Soundcloud. Stefan at Strategic Reading said about this interview: This video conversation is modestly billed as a CDO chat, but is actually a master class in strategy development and application. The approach is deceptively simple. Two people who bring both depth…

Do you need a digital programme?

The mechanics of making digital change happen in an organisation can be really complicated. What works in one place may well not stick in another. It all depends on strategy, structures, politics and personalities. One common approach is to have a clearly defined digital programme. In many ways it makes perfect sense: you have a strategy in place, and a programme to implement that strategy. Having a programme helps you bid for some (most likely capital) money to help make it happen, you get a clear timescale to work to, and some benefits (savings!) to realise – not forgetting a…

Creating good, simple user stories

User stories are the strongest way you can capture requirements for your digital service and are another key component in taking a user centric approach to design. Rather than the old way of doing things, of producing a specification document outlining every single feature that a product needs to have, user stories focus on the needs of the users of that product, and specifically on their outcomes. This focus goes a long way towards producing services that are usable and deliver end to end, rather than breaking down halfway through because a feature ‘works’ technically, but doesn’t do what is…