FREE online workshop: quick and easy service discovery

Following on from my last workshop on the matching user needs to technology capabilities process, here’s the next one, this time talking through service discovery, based on the ideas and template shared in this blog post. The workshop will be free and for public sector people only. The workshop will run on Zoom on Wednesday, October 27 at 11am. I anticipate it will last around 45 minutes, but keep an hour free just in case. At the end of the workshop, you will be able to: use the process to identify services that are ripe for digital transformation engage service owners…

Workshop recording: matching user needs with technology capabilities

Here’s the recording of the workshop I ran earlier today on using a process and template to help match user needs to technology capabilities. We worked through the example of an intranet and there was lots of interesting discussions as everyone chipped in through the session. 🖥️ View and download the slides 📄 View and download the template I think this way of running short, focused online sessions works pretty well, and I will definitely be doing more in the future!

Why leaders need to understand digital – and what they really need to know

Folk in all sectors are being constantly bombarded with instructions to digitally transform their organisations, or calls to digitise services, and to make use of the cloud. With all these meaningless exhortations, it’s easiest just to ignore them. After all, isn’t this the sort of thing that our IT departments are hired to worry about on our behalf? It’s just computers and software, and dealing with technology is just operational detail! Well… no, not really. It’s actually absolutely vital that those in leadership positions in councils, whether they be politicians or officers, understand the potential and the pitfalls of embarking…

Strategy, leadership and smart cities with Richard Godfrey

I had a fun chat last week with Richard Godfrey of Syncity. Richard, like me, has a big interest in how local councils use technology, particularly acknowledging the need for more traditional IT to be modernised alongside the sexier digital stuff. In this video we talk about good digital and technology strategy, what levels of digital confidence people in senior positions need, and what’s happening in smart cities. It’s well worth 45 minutes of your time! If audio is more your thing you can listen without having to watch our gurning faces.

What content management systems are used in local government?

Just before I went on holiday, I spent a bit of time one evening researching what content management systems (CMSs) are used by local councils in the UK. A CMS is the software that runs a website, just in case you didn’t know. The results can be found in this Google Spreadsheet, as well as the summary pie chart above. There’s been a lot of discussion about it on Twitter, which you can follow up from the replies to my original tweet. I need to give a big thanks to everyone who has helped fill in some of the blanks,…

Local authorities that blog

This is a living list post where I am keeping a note of all the active blogs run by local authorities. If you have any to suggest that I don’t have listed, please let me know!

LocalGovDrupal with Kate Hurr and Will Callaghan

LocalGovDrupal is an open source implementation of the classic Drupal content management system hat has been developed by councils for councils, with the help of some funding from MHCLG. It is, by my reckoning, the best example I have seen of open source use in local government, largely because councils are contributing to the project as well as consuming it. 16 councils are now involved and conservative estimates calculate that millions of pounds have been saved compared to using commercial off the shelf alternatives. What is great is that councils are using those savings to invest in other things to…

Quick and easy service discovery (with template)

This is a nice and easy framework to use when you find yourself needing to do a quick service discovery to find out some basic details about a service and how it can be transformed. The point at which you might want to use this is right at the start of your digital work, when you either: need to identify a service to work with or have decided which service to work with already, but need to gather some up front information on what you’re dealing with Whichever way you use it, you’ll find it a really helpful way to…

Understanding data maturity with Ben Proctor

I had enormous fun last week chatting with Ben Proctor from Data Orchard about the concept of data maturity in organisations. Data Orchard have identified 5 stages of data maturity, each of which describe the extent to which an organisation uses data to improve the way it works. The stages are: unaware, emerging, learning, developing and mastering. In this half hour or so, we discuss important topics such as: why using data is a cultural, not a technology issue what some of the technology barriers can be what steps needs to be taken for an organisation wanting to be data…