Prioritising between agile, product, and user centred design approaches

A venn diagram showing overlapping circles titled agile, product and ucd
A lot of what I have written about here has been about pragmatic approaches to digital and technology driven work. Taking the best practice methods we see in evidence at the Government Digital Service and other internet age organisations, and thinking how they might work within the constraints of smaller teams and budgets, like those […]

Getting started with user research workshop recording

The workshop that Lizzie and I delivered went down pretty well, I think. You can find out for yourself by watching it back. It’s a quick canter through different methods of undertaking user research, aimed at those new to the whole idea. I think user research is a super-important thing for digital teams to get […]

Digital age operating models, with Eddie Copeland

One of the elements of the Loosemore definition of digital that doesn’t get as much coverage as the rest is the bit about business, or operating, models. That’s probably because it’s really hard. So I loved having this chat with LOTI‘s Eddie Copeland about his 6 ideas for future operating models for local public services, […]

FREE online workshop: getting started with user research

This workshop is free for public sector people. Please use your work email address to make it easy to recognise you! It’s happening on Thursday 16 December, 12pm on Zoom. User research is one of the most important stages of any successful digital project. However it often gets missed, and that’s often because people just […]

5 videos to help leaders understand digital

Following on from the workshop I ran with LGiU last week on digital for leaders (which went very well, thank you for asking), I shared a few bits with the delegates – further reading, if you will. Part of that was a set of videos on YouTube that cover some of the important areas that […]

Building digital capability in your organisation

For any digital transformation effort to be a success, it needs to have a organisation that is open to change to work with. This is often a bit of a stumbling block, because even if you have an amazing digital team and a kick-ass programme in place, if the people across the organisation don’t understand […]

Workshop recording: simple service discovery

Here’s the recording of the workshop I ran this morning which looked at using a simple template to find out more about the service we are looking to digital redesign. We used the example of reporting fly tipping, as well as having a general chat towards the end about how best to engage with service […]

Three levels of digital change

Even if we adopt Tom Loosemore’s definition of digital – and we should – it’s still necessary to interpret it in the context of the service you are looking to digitise. I’ve worked out a really simple framework for thinking about this, by dividing the options into three distinct levels, or approaches to, digital change. […]

Chatbot research with Neil Lawrence

It was an absolute pleasure to talk with Neil Lawrence from Dorset Council about the research project he led, using Local Digital funding to find out what the user needs are that using a chatbot might meet. You can watch the video on YouTube. It turns out that if you want to know whether a […]