Better decision making about digital

I’ve made a little video about making better decisions about digital work – basically governance but, like, not rubbish: Here are the slides, in case they are useful (you can access them on Google Docs to download and reuse them, if you like. Please credit me back though if you do!)

6 week online digital success course – only £299

All the knowledge and support you need to make a success out of your organisation’s approach to digital design, data and technology. When How much Where Early 2024 £299 per person Entirely online The course has a limited number of places, so reserve your spot for just £299 + VAT now! This unique learning experience […]

Was the local digital declaration too ambitious?

There have been a few posts flying around the bits of the internet with an interest in digital and technology in local councils recently, reflecting on the local digital declaration, which is now 5 years old. Here’s one from the Local Digital team themselves, Tass’ excellent post about Warwick, another from the nice folk in Stockport, and a good […]

Should you develop a single customer account?

Carrie Bishop’s rather well-known post on this subject was published in 2016. In the 7 years that have passed, have things changed? Not really. I dare say that if you were to stand in a town centre and ask passers-by whether they would find it useful to have everything they interact with their local council […]

A framework for council technology planning

Fairly long post this, so apologies up front for that – hope it’s worth the effort though. Also, just to make things clear right at the outset – I am publishing this under a Creative Commons license – so you can reuse, adapt and even make money from it if you want to – but […]

It’s the agile mindset that matters for local government

Local authorities need to be more agile – it’s pretty much axiomatic. Particularly in our technology and digital related work, the success that many organisations have had in adopting agile delivery approaches seems to indicate that it’d be a good thing for councils to do more of. The local digital declaration advocates it, for example, by committing […]

Why big programmes suck – and what you can do about it

A lot of the time digital and technology work doesn’t produce the hoped for results because it’s part of a big programme. Lots of organisations love a big programme. They are useful ways of unlocking money from capital pots, they can make those involved feel pretty good about themselves when talking about big numbers and […]

5 things for local leaders to know and understand about digital and technology

This quote from an article by the always insightful Jerry Fishenden really stuck out for me: With apologies to the late scientist and author Arthur C Clarke, to those who don’t understand technology, any sufficiently advanced marketing bullshit from snake oil merchants peddling their cryptocurrency, NFT, blockchain and Web3 potions is indistinguishable from magic. Computer […]