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Dave Briggs

Hi, I'm Dave - and SensibleTech was my idea. I’ve worked in the public sector in technology and digital roles for what feels like a very long time. I’ve experience of all levels of government, from tiny village parish councils up to 10 Downing Street.

Big programme design and the willing suspension of disbelief involved

Whenever I have been involved either as part of the delivery or an observer of Big Programmes – usually in local government – I have been struck by the willing suspension of disbelief that participants have to sign up for. The first suspicion of disbelief is the idea that you can plan a two or three year programme and deliver certainty of process and outputs from the start.

Comparing service design and business analysis

As I’ve spoken about service design over last few years a number of people have told me that they are business analysts and that they do the things that a service designer does. I’ve especially heard this a lot working with government organisations in the UK. I’ve also seen service designers working more like business analysts which doesn’t always help the teams or organisations they’re working with.

The team onion

I get frustrated when I see Agile teams that are essentially siloed off from the wider business (for many reasons). This causes dependency and communication issues and means they just aren’t able to deliver anything very quickly.